Cancellation & Refund Policy
Last Updated & Effective Date: September 29, 2026
At Saha Guest House & Restaurant, we understand that travel plans to Krishnagar and holy Mayapur Dham may change due to unforeseen emergencies. We offer a transparent, fair, and guest-friendly cancellation and refund structure.
1. Standard Room Booking Cancellation Slabs
| Cancellation Timeline | Refund Eligibility | Deduction / Fee |
|---|---|---|
| More than 48 Hours before Check-in | 100% Full Refund | Zero deduction (Only gateway bank fee if applicable) |
| 24 to 48 Hours before Check-in | 50% Refund | 50% of the first night tariff retained |
| Less than 24 Hours or No-Show | No Refund | 100% of 1st night advance retained |
2. Peak Season & Festival Dates (Durga Puja, Rash Mela, Gaura Purnima)
During major religious festivals and holiday peaks (e.g. Mayapur Gaura Purnima festival, Krishnagar Jagaddhatri Puja, Durga Puja), advance reservations require at least 7 days advance notice for full refund due to high seasonal room demand.
3. Date Rescheduling & Modifications
Subject to room availability, guests can reschedule their check-in dates once free of charge if requested at least 24 hours prior to standard arrival time.
4. Refund Processing Timeline
Approved refunds are processed back to the original payment source (UPI ID, Bank Account, or Card) within 3 to 5 business working days.
To Request a Cancellation or Refund
Please contact our reception desk with your Booking ID / Guest Name:
WhatsApp Helpline: +91 90467 17156