Delivery Policy

This Delivery Policy covers the fulfillment and delivery standards for both Digital Reservation Confirmations and In-House Dining & Room Service at Saha Guest House & Restaurant, Krishnagar.

1. Digital Booking Confirmation Delivery

• Instant Delivery: Upon submitting your reservation via our online booking engine or WhatsApp portal, your booking summary and confirmation reference are generated and delivered instantly on-screen.
• Electronic Voucher: A confirmed reservation voucher will be sent to your registered Email address and/or WhatsApp number within 15 to 30 minutes of deposit verification.
• Physical Copy: You do not need to print physical tickets; simply show the electronic voucher / SMS on your mobile phone upon arrival at our front desk.

2. In-House Restaurant & Room Service Delivery

• Room Service Timings: 07:30 AM to 10:45 PM daily.
• Preparation & Delivery Time: Freshly cooked Bengali thalis, rice dishes, rotis, curries, and tandoori items are delivered to your room within 20 to 35 minutes of placing your order.
• Morning Tea & Breakfast: Morning tea, coffee, luchi-chholar dal, and toast are available starting from 07:30 AM.
• Hygiene & Packaging: All room service dishes are transported using covered, hygienic stainless steel or disposable food-grade containers.

3. Service Delays & Kitchen Alerts

During peak lunch and dinner rush hours, preparation times may vary slightly. Our reception and kitchen staff will notify you in advance if an order takes longer than usual.