Privacy Policy

At Saha Guest House & Restaurant ("we," "our," or "us"), located at Baikuntha Sarak, Bokultala, Saktinagar, Krishnagar, Nadia, West Bengal - 741102, we respect the privacy of our valued guests and website visitors. This Privacy Policy outlines the types of personal information we collect, how it is used, stored, and protected when you access our official website (https://www.sahaguesthouse.co.in/) or use our lodging and dining services.

1. Information We Collect

We may collect personal details when you interact with our booking forms, contact forms, or direct phone/WhatsApp reservations:

• Contact Data: Full Name, Email Address, Primary Contact Telephone/Mobile Number, City, State, and Country.
• Booking Specifics: Check-in and Check-out dates, selected Room Category (e.g., Executive Deluxe AC, Family Suite), number of adults/children, and special dietary/accessibility preferences.
• Identity Verification: Government-issued Photo Identification (Aadhaar Card, Passport, Driving License, Voter ID) required upon physical check-in as per Government of West Bengal & local police regulations.
• Technical Information: Browser type, IP address, approximate geographical region, and device diagnostic data to optimize web performance.

2. How We Use Your Information

The information collected is used exclusively for legitimate hospitality operations, including:

• Confirming, modifying, or managing your room reservations and dining requests.
• Sending booking confirmation receipts via SMS, WhatsApp, or Email.
• Responding to queries regarding local sightseeing, Mayapur ISKCON travel arrangements, or special room amenities.
• Fulfilling legal and administrative obligations, such as guest registration records for statutory authorities.
• Enhancing our website speed, security, and guest satisfaction.

3. Data Protection & Confidentiality

We maintain strict administrative, technical, and physical safeguards to protect guest data against unauthorized access, loss, or disclosure. We never sell, rent, or trade your personal contact information to third-party marketing companies.

4. Third-Party Services & Live Chat

Our website utilizes secure third-party widgets, such as Tawk.to for live chat support and Google Maps for location guidance. These services may log standard technical telemetry in accordance with their respective privacy policies.

5. Your Rights & Contact Information

You have the right to request a review, update, or deletion of your contact information from our non-statutory communication lists. For privacy inquiries, please contact: